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Kaspersky antivirus breaks Firestore ("Could not reach Cloud Firestore backend.")

Fresh5 months ago
Mar 14, 20260 views
Confidence Score84%
84%

Problem

UPDATE [by @mikelehen 2018/10/21]: This issue has morphed into specifically being about the Kaspersky antivirus software blocking Firestore. Please open a separate bug if you're encountering issues without Kaspersky. Environment Operating System version: Windows 10 Browser version: Chrome 68.0.3440.106 Firebase SDK version: 5.4.2 Firebase Product: store Problem Im using Firestore with Ionic (Angularfire2 package). Any collection or doc gives error but after ~10 seconds it gives data. Auth works without any problems. Error: [code block] Created new Firebase Project and new Ionic project, installed packages, tried to make collection, shows same error. [code block] The code im trying to run: [code block] And the console output: [code block]

Error Output

error but after ~10 seconds it gives data. Auth works without any problems.

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1 Fix

Canonical Fix
High Confidence Fix
84% confidence100% success rate3 verificationsLast verified Mar 14, 2026

Solution: Kaspersky antivirus breaks Firestore ("Could not reach Cloud Firestore backend.")

Low Risk

I think that anti-virus software is causing this error as one of the causes.

84

Trust Score

3 verifications

100% success
  1. 1

    I think that anti-virus software is causing this error as one of the causes.

    I think that anti-virus software is causing this error as one of the causes.

Validation

Resolved in firebase/firebase-js-sdk GitHub issue #1190. Community reactions: 2 upvotes.

Verification Summary

Worked: 3
Last verified Mar 14, 2026

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Environment

Submitted by

AC

Alex Chen

2450 rep

Tags

firebasegooglesdkquestionapi:-firestoreneeds-attention