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📡 Networking

Socket.io disconnect with ping timeout randomly

Freshover 4 years ago
Mar 14, 20260 views
Confidence Score89%
89%

Problem

we have a real time chat application, that uses socket.io, node.js, mongodb etc. Chat is working very fine except one issue & that is as follows Some time in between while chatting user are getting disconnected with ping timeout. As I checked there was no problem with internet connection & also there is no logs on re-connection attempts. It directly gets disconnected. OS - Ubuntu 14.04/AWS EC2 socket.io version on server - 1.6.0 Node version - v0.10.25 Please let us know what could be the problem. Also let me know if you need any other details

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1 Fix

Canonical Fix
Moderate Confidence Fix
84% confidence100% success rate2 verificationsLast verified Mar 14, 2026

Solution: Socket.io disconnect with ping timeout randomly

Low Risk

Have you tried listening to any emitted error events? Here is a stack overflow article that contains a list of common events emitted by the socket.. http://stackoverflow.com/questions/24224287/list-of-socket-io-events

84

Trust Score

2 verifications

100% success
  1. 1

    Have you tried listening to any emitted error events?

    Here is a stack overflow article that contains a list of common events emitted by the socket..

  2. 2

    http://stackoverflow.com/questions/24224287/list-of-socket-io-events

    http://stackoverflow.com/questions/24224287/list-of-socket-io-events

Validation

Resolved in socketio/socket.io GitHub issue #2769. Community reactions: 1 upvotes.

Verification Summary

Worked: 2
Last verified Mar 14, 2026

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Environment

Submitted by

AC

Alex Chen

2450 rep

Tags

socket.iowebsocketrealtime