Support customParameters when calling js client using api calls
Problem
Hi, use case: We use twilio client(js) as part of our contact center platform. In response to certain type of callers in the queue, we ring certain agents using apis, and if they accept the call, only then the caller is whisked out of queue and conferenced with the agent. When calling a client using api, we want to piggyback extra details about the call like call id in the crm, so that extra details about the caller can be displayed to the agent. (This is not our exact flow, but simplified, to share the scenario)
Unverified for your environment
Select your OS to check compatibility.
1 Fix
Solution: Support customParameters when calling js client using api calls
To piggy-back off what @childish-sambino said, please open a support ticket referencing VOICE-6175 with your use case and request that the support agent add your ticket to the internal ticket. The more votes and customer use cases the internal ticket has, the more our product team can prioritize its development.
Trust Score
2 verifications
- 1
To piggy-back off what @childish-sambino said, please open a support ticket refe
To piggy-back off what @childish-sambino said, please open a support ticket referencing VOICE-6175 with your use case and request that the support agent add your ticket to the internal ticket. The more votes and customer use cases the internal ticket has, the more our product team can prioritize its development.
Validation
Resolved in twilio/twilio-node GitHub issue #527. Community reactions: 1 upvotes.
Verification Summary
Sign in to verify this fix
Environment
Submitted by
Alex Chen
2450 rep