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What is the best answer for: "my Internet is not working"?

Fresh7 days ago
Mar 15, 202623974 views
Confidence Score0%
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Problem

I look for work in IT Support. One of interview questions is: what would you first say if user call You and tell my Internet is not working? I think about it a lot and still don't know what is correct answerer nor what answer my future employer expects. My choice would be something like: What part …

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Fix for: What is the best answer for: "my Internet is not working"?

Low Risk

I've been doing Internet tech support for a decade. Proper answer is, "I can help you with that. Can you clarify something for me? Do you mean you cannot get any web pages or email, or that are you having trouble with a particular item?"

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