Accountability for emails marked as read in shared inbox (Outlook 2007)
Fresh3 days ago
Mar 15, 202613002 viewsConfidence Score0%
0%
Problem
We work with a shared inbox to provide support to customers and use the read/unread status to know whether an issue has been worked yet or not. Because we all have access to the same box, though, if one person reads an email (or their reading pane marks it as read and they forget to mark it back as…
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Canonical Fix
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Fix for: Accountability for emails marked as read in shared inbox (Outlook 2007)
Low Risk
It is a very bad practive to track something by read/unread status. Consider using flags, categories or even folders for that. You can maintain per-user read/unread message state by using Public Folders. But this is a deprecated method.
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